our process

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Schedule time is not work time; it is a window of arrival between 9am-1pm or 1pm-5pm. On rare occurrences due to circumstances out of our control we may arrive outside of our window of arrival. A typical kitchen installation will take 3-5 hours on average.

There will be only 1 scheduled measure and installation appointment per project.  We do not call and confirm appointments. If you are not available for your appointment and we arrive and cannot measure or install there will be an additional $150 trip charge.

All cabinets including end panels, legs etc. need to be screwed to wall or in their final location BEFORE we measure.

If there are missing cabinets or cabinets not secured we CAN NOT measure. If you have not purchased your sink(s) from us, it needs to be at your house at time of measure. The sink(s) and appliances are required for measure and if you do not have them it will be a $150.00 trip charge for an additional measure appointment. If you are installing a farm sink it needs to be installed before measure. Any new appliances also need to be in place when we measure/install.

You will be required to review and "sign off' on your field measure shop ticket. No changes of any kind will be accepted after.

All counters need to be cleared off completely when we measure.

We do not reconnect plumbing or install your faucet. We do not reconnect any appliances.

If you have animals or children that are sensitive to chemicals it is required that you have them not on site at the day of install.

Natural stone is a product of nature and commonly contains Pits, fissures, veining, and color variation, among other things. Natural Stones have individuality, all natural stone are not created equally which results in different appearance, texture, and polish. This should be expected in natural stone.

If you have ordered backsplashes, they sit on the countertop flush to the wall. Stone does not flex. If your walls are bowed you may see gaps behind the backsplashes that in most cases can be filled with paintable caulk. If the gap is too big to be filled you may have to repair the drywall area to correct the gap between the wall and the backsplash. If you have existing tile in place and ordered a 4" backsplash you may have some gaps between new backsplash and tile that you may have to grout after install.

Midwest Surfaces does not reconnect any plumbing after installation of countertop. Do not reconnect the plumbing or have a plumber reconnect until the next day. Do not use sink or dishwasher prior to plumbing being reconnected. The silicone needs to dry completely from when we mount your sink prior to plumbing being hooked up.

ALL overhangs over 8" need to have supports in place prior to installation. Midwest Surfaces does not install supports.

We CANNOT install your granite without proper supports. It is your responsibility to have these in place prior to install. Any knee wall 4" in width with an overhang must have supports installed to support the weight of the granite.

Tear out & haul away of existing countertops are an optional purchase. It is not included in the job unless specified as included. If you require tear out please inform us prior to signing the contract.

IF WE ARE TEARING OUT YOUR EXISTING COUNTERTOP there may be some dust that will result from the tear-out, so it is to your discretion to empty cabinets and/or drawers. We request that your cook-top and sink cabinet be thoroughly cleaned out prior to our arrival Although our installers are careful, you may have to repair some drywall dings, nicks, damage etc. follol'jing the tear out or installation of your countertops.

Measure/Installation crews are required to wear shoes at all times. Installers are not allowed to walk on tarps as it is a dangerous trip hazard . Tarps may be used once all of the counters are set in place.

Most cooktop and drop-in cut-outs are finished in the home, which will create dust. Faucet holes are drilled in the home which will create dust.

Never sit, stand, or walk on your quartz/ stone countertops.

Cleaning and Sealing the granite is the last step we will do for your installation. We are applying "Miracle Sealants 511 lmpregnator" which forms an invisible barrier that is resistant to moisture and stains while allowing vapor to escape. To clean countertops: Use a mild soap and water or 409 "Natural Stone Cleaner" sold at Menards, Jewel or Ace Hardware. We recommend to wipe up all spills immediately to avoid staining.

We recommend you re-seal your granite every 6 months with "511 lmpregnator" which can be purchased in the Flooring Department of Menards or Home Depot. Follow directions as indicated on the package. There can be a haze and/or streaking that can last up to three weeks after application. THIS IS NORMAL. This will disappear after a few weeks of normal cleaning. You do not seal quartz countertops.

1. These Terms and Conditions govern the Proposal and shall be considered incorporated into any subsequent contract between the parties hereto as if fully stated therein. Collectively, this Proposal and any subsequent contract, purchase order or other writing are herein referred to as the “Contract Documents”, such Contract Documents together being the entire and integrated agreement between Contractor and Customer (collectively, “the parties hereto”) relating to the subject matter hereof, and superseding all prior understandings, writings, proposals, negotiations, representations, communications or agreements, whether oral, written or implied, of either of the parties hereto. By executing and/or accepting the Contract Documents, Customer represents and warrants that it has reviewed and independently investigated, and has made itself fully familiar with all the terms of the Contract Documents, and in becoming a party to and undertaking its obligations in such Contract Documents, Customer neither has, is nor will rely on any opinions, representations, inducements or understandings, whether oral, written or implied, of any kind, other than those provided in the Contract Documents. The Contract Documents, any one or all of them, may be amended only by a writing executed by the president of Contractor and an authorized representative of Customer.

2. All work performed by Contractor under the Contract Documents (the “Work”) will be completed in a workmanlike manner according to standard practices. To the extent required by law all Work shall be performed by individuals duly licensed and authorized by law to perform said Work.

3. Customer shall pay to Contractor for the satisfactory performance of the Work the amounts stated in the Contract Documents (the “Price”). The Price shall include sums attributable to the fixed estimate made in the Proposal, time and material prices, unit prices and accepted alternate prices and is subject to additions and deductions as provided by the Contract Documents. Any alteration or deviation from the specifications provided in the Proposal which involves extra costs, including, but not limited to, Contractor’s reasonable costs of demobilization, delay and remobilization, will be executed only upon written orders, and will become an extra charge over and above the fixed estimate made in the Proposal.

4. The Price shall also include reimbursement to Contractor for any costs, expenses, attorneys’ fees, consultants’ fees and litigation costs incurred or anticipated to be incurred in connection with the Price, or any mechanic’s lien created in Contractor’s favor (the “Lien”), which arises in connection with Customer’s failure to make full payment immediately according to the instructions appearing on the face of the Proposal, including, but not limited to: (a) Contractor’s reasonable costs of demobilization, delay and remobilization in the event of work stoppage pursuant to Paragraph 12; and (b) any suit to collect the Price or to enforce, recover or foreclose upon a Lien.

5. Contractor will provide all materials and equipment reasonably necessary to perform the Work at the Project described on the face of this Proposal, and all Work is guaranteed to be free from defects for One (1) year from the date of completion, ordinary wear excepted. Any oral or other statements that Contractor’s agents, officers or employees may have made regarding the conditions, quality, durability or suitability of the materials and equipment used by Contractor in any respect, or any other representation, warranty or covenant of any kind or character, express or implied that conflicts with the limited guarantee that the Work will be free from defects, do not constitute warranties, are disclaimed by Contractor, and shall not be relied upon by Customer.

6. Under no circumstances shall lien or claim waivers and affidavits from Contractor, for the Work, be required by Customer as a prerequisite for payment of the Price. But Contractor shall furnish Customer appropriate releases or waivers of lien for all Work performed upon Contractor’s receipt of a requested progress or final payment.

7. Customer’s payment of all or any portion of the Price to Contractor shall constitute Customer’s acceptance of Contractor’s provision of all of the Work or such portion of the Work represented by such portion of the Price. Unless otherwise agreed to on writing, all jobs over $1,000 requires a 50% deposit prior to any performance of work, and the remaining 50% of the Price due at time of installation. All jobs under $1,000.00 must be paid in full before field measure and/or fabrication.

8. Under no circumstances shall Customer have a right to setoff or be entitled to withhold any portion of the Price to cover any costs or liability Customer has incurred or may incur for which Contractor may be responsible under an agreement other than that embodied in the Contract Documents.

9. The Price shall not be reduced for any delay due to circumstances beyond Contractor’s control, including strikes, casualty or general unavailability of materials, or Acts of God.

10. The Price shall not, under any circumstances, whether as a result of a breach, tort or otherwise, be reduced by consequential, incidental, special, punitive or exemplary damages of any kind (including, but not limited to, loss of profits, revenues or use of any associated goods, damage to any associated goods, cost of capital or substitute goods, facilities or services, or downtime costs), suffered by Customer for any reason whatsoever, whether or not Contractor knew or should have known that such damages might be incurred.

11. Customer shall pay: (a) interest on all unpaid progress payments or final payment past due at the rate of One-Point-Five Percent (1.5%) per month or the maximum allowed by law, whichever is greater; and (b) a late charge of Five Percent (5%) of the Price or portion thereof (the “Late Charge”) when such Price or such portion remains unpaid more than Thirty (30) days after its due date. This Late Charge shall be paid as liquidated damages in lieu of actual damages, and not as a penalty, but shall not bar recovery by Contractor of any litigation fees and costs indicated in Paragraph 4.

12. In the event Customer shall fail to pay any progress or final payment due hereunder, Contractor may cease work without breach pending payment or resolution of any dispute or charge the balance due on a credit card provided by Customer to which Customer hereby gives its irrevocable consent thereto.

13. Upon the failure of Customer to pay the Price immediately when due, Contractor shall have the right, in addition to all other remedies provided by the Contract Documents, at law and in equity, to set off or recoup any or all amounts due under the Contract Documents against any and all accounts, credits, money, securities or other property on deposit with, held by or in the possession of Contractor to the credit of or for the accounts of Customer, without prior notice to or consent by Customer.

14. Customer does hereby authorize any clerk of any court of record or any attorney, upon Customer’s failure to pay the Price immediately when due, to enter in any court of competent jurisdiction in the State of Illinois judgment by confession against Customer and in favor of Contractor for the Price, together with any interest, the Late Charge, actual attorneys’ fees incurred and court costs, without stay of execution or right of appeal and expressly waiving the benefit of all exemption laws and all irregularity or error in entering such judgment or the execution thereon. No single exercise of the foregoing power to confess judgment shall be deemed to exhaust the power, whether or not any such exercise shall be held by any court to be invalid, voidable or void, but the power shall continue undiminished, and it may be exercised from time to time as often as Contractor shall elect, until such time as Contractor shall have received payment in full of all indebtedness of Customer to Contractor.

15. No renewal or extension of the time for payment of the Price or delay in enforcing any right of Contractor under the Contract Documents shall affect the liability or the obligations of Customer. All rights of Contractor under the Contract Documents are cumulative and may be exercised concurrently or consecutively at Contractor’s option.

16. All questions concerning the construction, validity and interpretation of the Contract Documents and the performance of the obligations imposed by the Contract Documents shall be governed by the internal law, not the law of conflicts, of the State of Illinois.

17. Contractor will not install any Counter Top that does not have proper supports in place at time of install. Customer to supply all plumbing and appliance templates as needed at or before time of Field Measurement.

18. Natural Stone is a product of nature and varies in structure, pitting, color, and veining among other things. No returns will be allowed for variations. No return or rejection of the material and the layout of the project will be permitted after fabrication begins. If Customer does not inspect the raw material and/or piece layout on the raw material, then Customer agrees to accept the material and the layout as determined by Contractor.

19. During the Field Measurement (FM), Contractor will measure the site to provide for an overhang of approximately 1” to 1 1⁄4’ at all support structures unless otherwise noted during the FM. In the case of kitchen cabinets or other support with doors and/or drawers, the edges of the countertops will overhang the door/drawer fronts of the cabinet (or the cabinet itself if no drawer/doors exist) by approximately 3⁄4” unless otherwise noted during the FM. AT appliance openings, the countertops will be flush to the side of the cabinets unless otherwise noted during the FM. All measurements + or – 1/8”. Stone to stone joints and seams will be approximately 1/16” wide. Seams will be determined at fabrication at the sole discretion of Contractor.

20. All appliances (cooktops, downdrafts, vents, etc.) plumbing fixtures (sinks, faucets, water taps, etc.) or any item that must be accommodated by a cutout in the project, must be at the jobsite at the time of the FM. The Customer is responsible to select appliances that will allow for a structurally sound top when the cutout for the appliance is made. If a cutout will not allow a structurally sound top during and after fabrication and installation, Contractor will discuss with Customer at the FM any applicable alternatives. If all appliances are not at the jobsite as required a fee of $150.00 will be charged to reschedule the FM.

21. Undermount sinks will be cut from supplied cutout template unless otherwise noted during FM. If Customer intends to use accessories made for the undermount sink, these items must be presented and discussed at FM.

22. Unless otherwise noted, installation is on Customer supplied flat, prepared surfaces and/or level, secured cabinets. Unless noted in Proposal, on-site cutouts are charged as an extra to the contract.

23. If any provision in the Contract Documents is held by a court of law to be in violation of any applicable local, state or federal ordinance, statute, law, administrative or judicial decision or public policy, and if such court should declare such provision of the Contract Documents to be illegal, invalid, unlawful, void, voidable or unenforceable as written, then such provision shall be given full force and effect to the fullest possible extent that it is legal, valid and enforceable, and the remainder of the Contract Documents shall be construed as if such illegal, invalid, unlawful, void, voidable or unenforceable provision was not contained therein, and the rights, obligations and interests of the parties hereto under the remainder of the Contract Documents shall continue in full force and effect.

24. In the event of a conflict between or among the Contract Documents, the later in date shall prevail; and in the event of a conflict between or among the terms of this document, or between or among the terms of the Contract Documents, the higher standard, shorter notice period or greater requirement for Customer shall prevail.

25. Any claim or cause of action by one party hereto against the other must be filed in an appropriate court in the County of Will, State of Illinois, within Two (2) years of the date of discovery, but not later than Four (4) years from the date of the incident or occurrence. Customer hereby agrees to waive any rights it may have to a jury trial of any or all issues that may be raised in such claims or causes of action. This Paragraph shall survive any termination of this Proposal, however arising.

26. Customer, if a corporation, limited liability company, limited partnership or limited liability partnership, represents and warrants that it is duly incorporated or organized under the laws of its state of incorporation or organization, as the case may be. Customer has the right and power to execute and/or accept the Contract Documents, and to grant all powers and rights granted to Contractor there under.

27. Customer shall carry fire, tornado and other necessary insurance, and shall obtain all necessary permits at its own expense. Contractor warrants it is adequately insured for public liability, and for injury to its employees and others incurring loss or injury as a result of the acts of Contractor or its employees.