Countertop Measuring & Installation

Midwest Surfaces handles your project from slab selection to installation with our own measure and installation crews. Here is what to expect.

1. Quote and deposit

Choose your material, edge and sink in our Frankfort showroom and we give you a quote. Jobs over $2,000: a 75% deposit is due at signing. Jobs of $2,000 or less are paid in full at signing.

2. Field measurement

We measure with a Laser Products LT-2D3D. Before we arrive, cabinets must be securely installed in their final location, all other appliances and any other items requiring cutouts must be on site, any new appliances must be in their final position for both measurement and installation, farm sinks must be fully installed prior to measurement, and countertops must be cleared. Customer-supplied sinks, faucets, and appliances must be on site at measurement with their cut-out templates. Sinks supplied by Midwest Surfaces are brought by Midwest Surfaces and do not have to be at your home at measurement. If you want a shop ticket review of the layout, seam placement and overhangs, request it in writing at or before the final (laser) measure. Otherwise, we determine the layout, seam placement and overhangs using our professional judgment and industry standards, and you accept those decisions. Before 24 hours after the final (laser) measure, changes are accepted in writing as a paid change order. Starting 24 hours after the final (laser) measure, no changes of any kind are accepted. Measurements are subject to a plus or minus 1/8" tolerance.

3. Fabrication

Your tops are cut on our Baca Robo SawJet and Donatoni 625 Jet, straight from the laser measurement.

4. Installation day

• Scheduled time is not a guaranteed start time. It is a window of arrival between 9:00 AM – 1:00 PM or 1:00 PM – 5:00 PM, Monday through Friday. There will be only one scheduled measure and one scheduled installation appointment per project (two installation appointments when full-height backsplashes are included). Appointments are not confirmed by phone, so please keep your scheduled window open. Your measure and installation dates are scheduled dates; if weather or another delay beyond our control requires a new date, we'll let you know promptly.
• A typical kitchen installation takes 3–5 hours on average.
• If your job includes full-height backsplashes, they are measured by the installers after the countertops are installed and are installed on a second visit approximately one week later.
• Full-height backsplash material is thicker than tile, so the screws for your outlets and light switches may not be long enough to resecure them. We do not provide new screws; longer screws are available at local hardware stores such as Home Depot, Lowe's, Menards, or Ace Hardware.
• Overhangs over 8 inches, and any overhang on a 4-inch knee wall, need supports you have installed beforehand; we do not install supports.
• On-site cutouts and faucet holes create dust. Keep pets and children who are sensitive to chemicals off site.
• Natural stone is cleaned and sealed with Miracle Sealants 511 Impregnator as the final step of your installation. Quartz and porcelain countertops do not require sealing.
• We do not reconnect plumbing, install faucets or reconnect appliances. Your licensed plumber reconnects plumbing. Wait 24 hours after installation before reconnecting plumbing.
• Seams, edges, overhangs, and cutouts are inspected with you, and you and the installer sign an Installation Sign-Off. By signing it, you confirm you have inspected the installation and accept the work as complete, except for any items listed on the sign-off and any full-height backsplash still to be installed. Midwest Surfaces will take care of any items listed. Listing an item does not change the rest of the sign-off. Your one-year warranty from the date of completion still applies. If the job includes full-height backsplashes, your acceptance of the full-height backsplash installation takes place when it is installed on the second visit; the one-year warranty for it runs from that date.

Trip charge and payment

A $150 trip charge applies if you are not available when we arrive and we are unable to measure or install, if a required item is missing at measurement, or if the job site is not ready. We do not offer payment terms: on jobs over $2,000, the remaining balance is due in full when the countertop installation is complete, before the crew leaves (jobs of $2,000 or less are paid in full at signing). Accepted payment methods: cash, check, and card. The amount paid, payment method and any remaining balance are recorded on the Installation Sign-Off. See the terms summary.